This Australia General Privacy Policy (Privacy Policy) applies to all personal information collected by Glenyville Pty Ltd and its related bodies corporate (“Tesoro”), including without limitation, by way of the Website, and explains how we handle personal information and comply with the requirements of applicable privacy laws.

Collecting your personal information

We collect personal information from customers (existing and prospective), suppliers, contractors, prospective employees, and consumers and other individuals for various business and other purposes further listed below.  In this section, we explain the types of personal information which we usually collect as well as how we collect this information.

The type of information Tesoro may collect from you will depend on the circumstances in which that information is collected.  It may include, for example, your contact details (such as name, email address, address, phone number), date of birth, gender and where necessary to effect a purchase, lay-by, return or similar transaction, your credit card or banking details.

In particular, Tesoro may collect personal information:

  • when you contact us or our retailers with queries or issues;
  • when you participate in our promotions or competitions;
  • when you fill in questionnaires, surveys or contact forms;
  • when you register or provide your details to us or our retailers;
  • when you submit information through our Website, such as when you set up a user account, retrieve log-in information, make online orders or purchases or enter into other online transactions;
  • join the Tesoro Tribe membership group; or
  • when you use the Website, in which case our system may automatically collect information relating to your visit to that Website, such as your IP address.

If you do not provide Swarovski with all requested personal information, we may be unable to assist you or provide you with our products and/or services, you may not be able to participate in our promotions or competitions or you may be unable to join the Tesoro Tribe membership group.

Where practicable, we will collect personal information directly from you.  If we receive information about you from someone else (for example from someone who supplies goods or services to us), we will take reasonable steps to ensure you are aware that we have collected personal information about you and the circumstances of the collection.

Our use of cookies

Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes. Most web browsers are set to accept cookies. Tesoro uses cookies to make your use of the Website, resources and services as convenient as possible. Cookies in and of themselves do not personally identify users, although they do identify a user’s browser. Cookies are useful to estimate our number of users and determine overall traffic patterns through the Website.

If you do not wish to receive any cookies, you may set your browser to refuse cookies, but this may mean you will not be able to take full advantage of the services and resources on our Website.

Use and disclosure of your personal information

We will only use and disclose your personal information in accordance with applicable privacy laws, this Privacy Policy.

Our main purposes in collecting, holding, using and disclosing information about you are to:

  • provide you with our products and/or services (including repairs and returns);
  • respond to queries from existing and prospective customers seeking information about our products or services;
  • communicate with, existing and prospective customers, about our products and services;
  • conduct promotions and competitions;
  • conduct market research;
  • process and assess employment applications;
  • enforce agreements between you and us;
  • keep you informed about our activities, products and services;
  • allow you to join and participate in the Tesoro Tribe membership program
  • comply with legislative and our policy requirements including in relation to occupational health and safety and environmental matters;
  • operate our business efficiently; and
  • improve our products and services.

We note that Tesoro may also use aggregated, anonymous data about its customers and/or website users as a group, for Tesoro’s business purposes.

In carrying out our business, it may be necessary to share information about you with and between our related bodies corporate, our retailers and organizations that provide services to us.  We would not otherwise routinely disclose personal information to another organization unless:

– the use or disclosure is for one of the purposes described in or otherwise permitted by our Privacy Policies;

  • the use or disclosure is required or permitted by law;
  • we believe it necessary to provide you with products or services which you have requested;
  • we believe it necessary to protect the rights, property or personal safety of another person or Tesoro; or
  • the assets and operations of Tesoro’s business are transferred to a third party.

Retailers and service providers

Like most large organisations, we use a range of retailers to sell and service our products and service providers to help us maximise the quality and efficiency of our services and our business operations.  This means that individuals and organizations outside of our organization, such as third party retailers of Tesoro products, third parties that operate the personal data on behalf of and in accordance with Tesoro’s instructions (commissioned data processing) and third parties which Tesoro commissions for repairs of our products, will sometimes have access to personal information held by us and may use it on behalf of us. We require our service providers to adhere to strict privacy guidelines and not to use the information for any unauthorized purposes.

Using your personal information for marketing

We may use personal information you have provided to us, including your email address, to provide you with information in relation to new or updated products or services or special offers, promotions or competitions in which you may be interested. We will only do so in accordance with applicable laws or with your prior consent.

If at any time you do not wish to receive such information from us, you may ask us to remove your name from our list by contacting us using our contact details below. Alternatively, if we send you such information by email, you can use the unsubscribe function in the email to inform us that you do not wish to receive such information from us by email. In either case, please allow 5 business days for your request to be processed.

Disclosing your personal information overseas

The central customer database, in which all data described in the Privacy Policy is saved, is operated on behalf of and in accordance with Glenyville Pty Ltd, Doncaster VIC. 

In order to deliver products and services to you and to improve our products and services, we may sometimes disclose your personal information to another company within or related to the Tesoro group (including but not limited to those located in Italy), affiliates and service providers.

The privacy laws of those countries may not provide the same level of protection as the privacy of the country from which the personal information was collected.  However, this does not change our commitment to safeguard your privacy and we will comply with all applicable laws relating to cross-border data disclosure.

Tesoro will not otherwise use or disclose any information about you without your consent, unless:

  • the use or disclosure is for one of the purposes described in or otherwise permitted by our Privacy Policies;
  • the use or disclosure is required or permitted by law;
  • we believe it necessary to provide you with products or services which you have requested;
  • we believe it necessary to protect the rights, property or personal safety of another person or Tesoro; or
  • the assets and operations of Tesoro’s business are transferred to a third party.

Access and accuracy

Upon request, we will provide you with access to personal information that Tesoro holds about you, except in the limited circumstances in which it is permitted for us to withhold this information. To request access to your personal information, please contact us using our contact information below.

If at any time you wish to change personal information that is inaccurate, out of date or incomplete, or you wish to have it deleted, please contact us using our contact information below and we will amend your record.

If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal, auditing or internal risk reasons.

Storage and security of your personal information

Tesoro will endeavour to take all reasonable steps to keep secure any information which we hold about you and to keep this information accurate and up to date. When we no longer need to use your information, we will take steps to properly de-identify or destroy it.

Unfortunately, however, no data transmission over the internet can be guaranteed secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us through our Website and you use our Website at your own risk.

Your personal information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by Tesoro.

Usernames and passwords

You can play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used on our Website. Please notify Tesoro immediately if there is any unauthorized use of your account by any other Internet user or any other breach of security.

You are responsible for the security of your username and password (or other log-in information) and you take responsibility to ensure the confidentiality of this information.

Links to other websites

Tesoro provides access to third party websites through our Website. These linked websites are not under the control of Tesoro, and we are not responsible for the content or the conduct of the organisation accessed via a link on our Website. Before disclosing your personal information on any website, we suggest you examine the terms and conditions and privacy policy of that website.

What to do if you have a problem, question or complaint

If you have any further queries relating to our Privacy Policies, or you have a problem or complaint, please contact us at:

Contact person: Customer Relations

Email:  [email protected]

Phone number: 0417 159 141

Address: Glenyville Pty Limited, PO BOX 130, Bulleen 3105 VIC

In most cases we will ask that you put your request in writing to us. We will investigate your complaint and will use reasonable endeavors to respond to you in writing within 30 days of receiving the written complaint. If we fail to respond to your complaint within 30 days of receiving it in writing or if you are dissatisfied with the response that you receive from us, you may have the right to make a complaint to the Commonwealth Office of the Information Commissioner.

Future changes

From time to time, Tesoro’s policies will be reviewed and may be revised. Whilst Tesoro seeks to minimize changes to its policies, Tesoro reserves the right to change our Privacy Policies at any time by posting an updated version on our Website. Please therefore keep checking these policies to ensure you are aware of the current terms. If at any point Tesoro decides to use personal information in a manner materially different from that stated at the time it was collected we will notify you by email or via a prominent notice on our Website, and where necessary we will seek your prior consent.